AX IQ

Operational intelligence for automotive service

One case. Every decision stronger.

AxIQ carries verified vehicle evidence from the first scan through diagnosis, estimate, and customer approval. Technicians spend less time reconstructing a problem. Advisors spend less time rewriting it. Customers get a clear story they can act on.

Request access → By invitation
In daily useWith working service operations
Human controlledYour people approve every decision
Evidence connectedOne record across the handoff
Case continuityIn daily use

Case #0247 · Mechanical service

2019 mid-size sedan

78,432 miles · Coolant loss under review

Evidence capturedComplaint, scan, photos, and inspection findings
Intake
Finding strengthenedCoolant loss confirmed at water-pump seal
Diagnosis
Repair assembledPump, thermostat, coolant, labor, and pricing doctrine
Estimate
Story approvedClear customer briefing with evidence attached
Decision
One record through every handoffHuman approved
01

More work through the same team

Less re-keying, less rewriting, and more time spent making the call.

02

Fewer avoidable misses

AxIQ reviews the complete case for overlooked evidence and likely causes before the technician or foreman approves the diagnosis.

03

Parts matched before the quote

AxIQ keeps the vehicle details, confirmed repair, and parts selection together so the team can check compatibility before sending the estimate.

04

Communication that earns the yes

Customers see what was found, why it matters, and what it costs.

The operational problem

The work gets expensive when the story breaks between people.

A scan lives in one place. Photos live in another. The technician explains the finding, the advisor rewrites it, and the customer hears a thinner version. AxIQ keeps the case intact.

Fragmented handoff

The same job gets rebuilt at every step.

  • Scan data separated from the complaint and inspection
  • Technician findings translated from memory
  • Parts and pricing checked in separate passes
  • Customer explanation varies by advisor

AxIQ case continuity

One verified story moves the work forward.

  • Vehicle context and evidence travel together
  • Decision points stay explicit and reviewable
  • Parts and pricing carry into the estimate
  • The customer briefing is reviewed before send

For technicians

Protect attention for diagnostic work.

Capture the evidence once, strengthen the first pass, and leave a record the next person can use without another explanation.

For service advisors

Walk in with the story assembled.

Start from a confirmed finding, a consistent estimate, and customer-ready language instead of rebuilding the case from shop notes.

For operators

Make good work repeatable.

Give every location the same operating discipline while keeping judgment with the people closest to the vehicle.

Confidence architecture

Confidence is designed into the handoff.

01

Evidence, not opinion

Every finding and recommendation carries the source behind it, so the shop can show the basis for the work.

02

A written pricing doctrine

Estimates follow a fixed operating rulebook, so the same repair is handled with consistent logic.

03

A person signs off

Nothing reaches a customer until someone on the team has reviewed it. AxIQ prepares; your people decide.

Data posturePlainly stated
RegionsUnited States
TransitTLS 1.2+
At restAES-256
AccessRole based
EventsAudit logged

Responsible disclosure: report a vulnerability to security@axiq.co. We acknowledge reports and coordinate on a fix before disclosure.

Customer communication · In development

Clear at every turn.

AxIQ is being extended to carry the same verified story through the life of the repair, preparing useful updates for advisor approval as the work changes state. The aim is steady contact without noise, with a human gate whenever judgment is required.

Check-inDiagnosisEstimateApprovalPartsRepairDelivery

In production

Running today with a working service group.

AxIQ is in daily use with a multi-location automotive service group in Los Angeles. Directional outcomes are qualitative, not measured benchmarks.

The handoff from diagnosis to estimate is tighter, and the parts we quote are the right ones the first time.

Service director · Multi-location automotive service group · Los Angeles
Used by reference; named on request under NDA.